Monthly Archives: February 2013

Why is good customer service so under-rated?

Once a week I receive a circular from Virgin Media that goes straight into the recycling box, unopened. This gives me great pleasure. I guess it must be costing Virgin Media perhaps 20p a shot, or about £10 a year, … Continue reading

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Victoria Line Train Indicators and Train Despatch

The new automatic train control system on the Victoria line was introduced during 2011 and allowed service levels to be increased, a 33 trains per hour service being introduced during January.A consequence of the new system is the loss of the … Continue reading

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